Freesky Canada Warranty Policy
(For purchases made on freeskyebike.ca by Canadian customers)
Every Freesky eBike sold in Canada is backed by our manufacturer’s comprehensive warranty for the original owner, covering manufacturing defects under normal use and proper maintenance in Canada.
All Freesky eBikes sold on this site are UL Certified in Canada from top to bottom, which is important for insurance compliance, electrical safety, and your peace of mind.
1. Warranty Period – Canada
For eBikes purchased directly from freeskyebike.ca and delivered within Canada:
Motor, Battery, Controller:
24 months from the date you receive the bike
Other Covered Components (see list below):
12 months from the date you receive the bike
This warranty applies only to the original retail purchaser and is not transferable.
If you purchased your Freesky eBike from a third-party seller (for example, Amazon.ca or a local retailer), their own warranty policy applies and may differ from the Canadian policy on this site. Please refer directly to that seller’s terms.
2. Where the Warranty Applies
This Canadian warranty applies only to:
- Products purchased new from freeskyebike.ca
- Products delivered and used within Canada
For purchases made through:
- Third-party platforms (e.g., Amazon, other online marketplaces), or
- Authorized offline retailers,
please follow the warranty or return policy provided by that specific seller. Freesky Canada will support with technical advice where possible, but coverage decisions and remedies will follow the seller’s terms.
3. What Is Covered
Under normal, recreational use and proper maintenance, the following parts are covered against manufacturing defects:
Structural / Mechanical Components
Frame
Fork
Stem
Handlebar
Seat post
Saddle
Rims
Wheel hub
Freewheel / cassette
Derailleur
Shifter
Kickstand
Associated mounting hardware and fasteners
Electrical Components
Motor
Throttle
Controller
LCD display
(Excludes damage caused by water ingress or submersion)
The battery warranty covers defects in materials and workmanship. It does not cover damage caused by:
- Power surges
- Use of an incorrect or non-original charger
- Improper charging or storage
- Lack of basic maintenance
- Normal capacity loss over time
- Water damage, submersion, or exposure beyond normal riding conditions
Important:
This warranty provides replacement parts only. It does not automatically include labour for diagnosis, installation, or tuning. A Freesky-authorized representative will determine whether a part qualifies as a warranty replacement.
4. What Is Not Covered
The Canadian warranty does not cover:
Wear-and-tear / Consumable Items
These are expected to wear with normal use and are not treated as defects:
Tires and tubes
Brake pads and rotors
Brake and shift cables / housing
Grips
Chain
Spokes
Improper Use, Damage, or Negligence
Incorrect assembly or modification not performed or approved by Freesky
Water damage, including riding through deep water, pressure-washing electrical components, or storage in damp conditions
Accidents, collisions, or impact damage
Stunts, jumps, commercial rental use, racing, or other non-standard use
Overloading the bike beyond rated capacity
Lack of Maintenance / Misuse
Failure to follow the owner’s manual and standard maintenance schedule
Continued use of the eBike after damage or abnormal operation is detected
Normal Life-Cycle Degradation
Battery capacity gradually decreasing with age and cycles, when still within a reasonable range for its age and usage
Components reaching the end of their normal service life
Cosmetic Issues That Do Not Affect Safety
Minor paint chips
Superficial scratches or scuffs
Sticker or decal peeling
These cosmetic issues do not affect the safety or function of the eBike. In select cases, customers may contact Freesky Canada to discuss possible partial compensation or goodwill solutions, but this is not guaranteed and is handled case by case.
Warranty coverage is limited to repair or replacement of defective parts only.
It does not provide a right to a full refund, full bike replacement, or upgrade.
5. Warranty Shipping Fees (Canada)
For validated warranty claims on bikes purchased from freeskyebike.ca:
Battery, Motor, Controller
Within 3 Months of Delivery
Free replacement part for confirmed quality issues
Freesky Canada covers 100% of shipping for the replacement part (and any required return label)
Months 4–12
Free replacement part for confirmed quality issues
Customer pays 50% of total shipping costs
Months 13–24
Free replacement part for confirmed quality issues
Customer pays 100% of shipping costs
Other Components
(Display, Throttle, Wiring, Lights, Frame, Fork, Seat Post, Handlebars, Kickstand, Stem, Brake Lever, Disc Brake Caliper, Chainring, Rims, Cassette, Shifters, Rear Derailleur)
Within 6 Months of Delivery
Free replacement part for confirmed quality issues
Freesky Canada may cover shipping, in full or in part, at our discretion depending on the case and location
Months 7–12
Free replacement part for confirmed quality issues
Customer pays 100% of shipping costs
“Shipping costs” include both outbound shipping of replacement parts and inbound return shipping of defective parts where Freesky requests items be sent back for inspection. Customers must follow Freesky’s return-shipping and packaging instructions.
6. Warranty Claim Process – Freesky Canada
To make a warranty claim for a bike purchased from freeskyebike.ca:
Contact Us First
Email: admin@freeskyebike.ca
Often, issues can be resolved with adjustment, setup, or simple troubleshooting without a part replacement.
Provide the Following Information
Your full name and contact details
Order number and date of purchase
Serial number of the eBike (if available)
A clear description of the issue and when it began
Photos and/or short videos clearly showing the problem
Assessment and Approval
Our Canadian support team will review your information, may ask further questions, and will determine if the issue qualifies as a warranty defect.
All warranty returns or replacements require prior written authorization from Freesky Canada.
Unauthorized returns will not be accepted or refunded.
Packaging and Shipping
If we ask you to return a component or product, it must be shipped in its original packaging or equivalent protective packaging.
Freesky Canada is not responsible for damage caused by inadequate or unsafe packaging during return shipping.
Replacement and Labour
When warranted, Freesky will supply replacement parts in accordance with the coverage and shipping rules above.
Any labour or installation costs are the responsibility of the customer unless explicitly approved in writing by Freesky’s after‑sales team in Canada.
Valid warranty claims submitted within the applicable warranty period will be processed by Freesky Canada under this policy.
7. Shipping Damage Claims (Within Canada)
Although rare, items can occasionally be damaged in transit.
If you notice shipping damage when your eBike or parts arrive:
Report Within 7 Days
Email warranty@freeskyebike.ca within 7 days of delivery.
Include clear photos or videos of the packaging and the damage to the product.
Eligibility
We will assess the claim and arrange repair or replacement of affected parts where appropriate.
Free accessories, promotional items, or bonus add‑ons are not eligible for replacement or compensation if scratched or damaged during transport.
Claims submitted after 7 days from the date of delivery cannot be accepted as shipping damage claims.
8. Important Safety Notice for Canadian Riders
An electric bicycle is a vehicle and must be treated with the same respect as any other road user.
- Always follow your provincial and municipal traffic laws, including helmet regulations and age or power‑limit rules where applicable.
- Ride defensively and adjust your speed according to road, path, and weather conditions commonly found in Canadian climates (rain, snow, ice, gravel).
- In emergency braking situations, apply the rear brake first and then the front brake. Grabbing only the front brake at high speed can cause loss of control or a forward fall.
- Do not ride under the influence of alcohol, cannabis, or any substance that impairs your judgment.
- Always wear appropriate safety gear, including a properly fitted helmet and, where appropriate, gloves and high-visibility clothing.