FAQs

What payment methods does Freesky accept?

We accept the following payment methods:
-Debit or credit cards (Visa, MasterCard, AMEX, UnionPay, Discover, Diners Club, and JCB)
-PayPal
-Klarna
-Affirm
-Afterpay
-Freesky eBikes gift cards

Why can’t I use Klarna?

Klaina is available in the United States and Canada. Meanwhile. Klarna offers two interest-free payment plans: 1. Pay in 4: Pay 25% Now, and Pay Later Every 2 Weeks.
2. Plan pay in 30 days: Shop now and pay in 30 days.
Please note that Klarna has the final say on whether you qualify for interest-free equal installments. Currently It's available in United States and Canada.
US:
About Klarna: https://www.klarna.com/us/what-is-klarna/
Klarna Customer Service: https://www.klarna.com/us/customer-service/
Klarna Privacy Policy:
US: https://docs.klarna.com/klarna-payments/legal-and-privacy/us/
International: https://www.klarna.com/international/privacy-policy

Why can’t I use my shipping address at checko

Ensure your shipping address is within the supported delivery areas. We currently ship to:

49 states in the U.S. (excluding Hawaii, Alaska, and Puerto Rico)
10 provinces in Canada (excluding Northwest Territories, Nunavut, and Yukon)
If your address is valid but you're still having trouble:

Check if any items in your cart (e.g., accessories) are out of stock. If so, remove them and try checking out again.

What are the shipping times?

In-stock eBikes: Typically ship within 1-2 business days.
Shipping time to the U.S.: 2-7 business days.
Shipping time to Canada: 3-10 business days.
Accessories: May ship separately from China, and typically take 7-14 days. You will be notified by email with tracking details